退款政策
Effective Date: 09/21/25
1. Return Policy
Purcell's Clothing Company has established a comprehensive return policy to ensure customer satisfaction while maintaining the integrity of our products and fulfillment operations. Customers are afforded a 7-day return window from the date of delivery, as confirmed by the shipping carrier’s tracking information. In cases where orders are delivered in multiple packages, the return window begins upon receipt of the final package associated with the order.
To qualify for a return, items must remain unworn, unused, and in the same condition in which they were received, with original tags securely attached and enclosed in the original packaging, including clear garment bags displaying the SKU label where applicable. A valid proof of purchase, such as the order confirmation or receipt, is required to process any return. Returns initiated without prior authorization will not be accepted, and no refunds will be issued under such circumstances.
Customers wishing to initiate a return must send an email to support@purcellsclothingcompany.com to request authorization, or they may use the return portal on our website. Upon approval, we will provide return instructions and the designated return address for the item.
Approved returns must be shipped to one of the designated return addresses listed below, unless otherwise instructed by our support team:
- Texas Warehouse Address: 217 Wrangler Drive, Coppell, TX 75019.
- California Warehouse Address: 17300 Railroad Street, Unit D, City of Industry, CA 91748.
- Pennsylvania Warehouse Address: 175 Elmwood Drive, Emporium, PA 15834.
Because Purcell’s Clothing Company utilizes third-party fulfillment partners and supplier warehouses, certain items may ship from additional domestic or international distribution facilities. Orders may arrive in multiple packages and at different times depending on supplier location and inventory availability. When applicable, the correct return address will be provided during the return authorization process. Returns sent to incorrect or unauthorized addresses may be rejected.
Return requests must be initiated within the 7-day return window, and approved returns must be shipped within 7 days of receiving return authorization. Failure to meet these criteria may result in a 20% restocking fee or outright denial of the return.
Shipping and handling charges are non-refundable. Customers are responsible for return shipping costs unless the return is due to an error on our part, such as a shipping mistake or receipt of a defective or incorrect item.
Purcell’s Clothing Company works with fulfillment partners including CJdropshipping, CCWholesaleClothing, and Trendsi. Orders fulfilled through third-party suppliers may be subject to additional supplier verification or return requirements before refunds can be issued.
Order Address Accuracy
Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete. Purcell’s Clothing Company cannot be held responsible for packages shipped to incorrect or incomplete addresses provided by the customer.
If an order is returned to the sender due to an incorrect or undeliverable address, the customer may be responsible for reshipping costs or applicable restocking fees. Refunds may be reduced or denied if the order cannot be successfully delivered due to customer error.
2. Damages & Issues
Upon receiving your order, please inspect it immediately for any defects, damages, or incorrect items. If you find any issues, contact support@purcellsclothingcompany.com promptly and within 48 hours of delivery.
Customers should include the following when reporting an issue:
- Order number
- Clear photos of the item
- Photos of the packaging and shipping label
- A brief description of the issue
We will evaluate the problem and take appropriate action, which may include a replacement, refund, partial refund, or store credit depending on the circumstances.
Because many items are shipped through third-party suppliers and logistics providers, certain claims may require verification with the shipping carrier or supplier warehouse. Customers may be asked to cooperate with shipping carrier investigations when packages are reported damaged, missing, or delayed.
Purcell’s Clothing Company is committed to providing a transparent and professional shopping experience for all customers. While we are not responsible for items lost or damaged during transit by the shipping carrier, we will assist customers in initiating claims with the carrier when necessary.
Delivered Package Disputes
If tracking information shows that a package has been successfully delivered to the shipping address provided at checkout, Purcell’s Clothing Company will consider the order fulfilled.
Customers who believe a package was delivered incorrectly must first contact the shipping carrier to initiate a delivery investigation. In certain situations, customers may be required to obtain written confirmation from the shipping carrier verifying that the package was not delivered to the correct address before a replacement or refund can be considered.
Because many orders are fulfilled through supplier networks such as CJdropshipping, CCWholesaleClothing, and Trendsi, Purcell’s Clothing Company must follow supplier dispute procedures before issuing replacements or refunds.
For more information, please refer to our Shipping Policy.
3. Exceptions & Non-Returnable Items
Certain items are non-returnable, including perishable items such as food, flowers, and plants; custom products, including special orders and personalized items; personal care items like beauty products; hazardous materials, including flammable liquids and gases; items marked as Final Sale; and gift card purchases.
Additionally, items from the CAMCO Proud Collection are produced specifically upon order and are therefore not eligible for return or refund.
For hygiene and safety reasons, the following product categories are considered final sale and cannot be returned:
- Beauty
- Bodysuits
- Face Masks
- Intimates / Lingerie
- Jewelry
- Swimwear
- Wallets
- Keychains
- Openpack Wholesale Orders
Items returned in worn, washed, altered, or damaged condition, or without original tags and packaging, may be refused or subject to a restocking fee.
If you are unsure about an item’s eligibility for return, please contact customer support prior to initiating a return request.
4. Exchanges
Purcell’s Clothing Company does not process exchanges for any items.
If you would like to obtain a different size, color, or item, you will need to initiate a return for the original item provided it meets the eligibility criteria outlined in this policy. Once your return is approved and processed, you may place a new order for the desired item.
This policy ensures accurate inventory management across our multiple fulfillment partners and supplier networks.
5. Refunds
Once we receive and inspect your approved return, you will receive an email notification regarding the status of your refund.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for the refund to appear on your bank or credit card statement depending on your financial institution.
In some circumstances, refunds may be issued in the form of store credit or gift card credit when required by supplier policies or fulfillment limitations.
If 15 business days have passed since your refund was approved and you have not received it, please contact support@purcellsclothingcompany.com.
Payment Disputes & Chargebacks
Customers agree to contact Purcell’s Clothing Company to resolve any concerns before initiating a chargeback or payment dispute with their bank or credit card provider.
Submitting a fraudulent chargeback after merchandise has been delivered or after a refund has been issued may result in the customer being permanently restricted from placing future orders. Purcell’s Clothing Company reserves the right to provide delivery confirmation, order records, and communication history to payment processors and financial institutions when responding to disputes.
6. Summary of Return Rules
Return Window: 7 days from confirmed delivery
Return Shipping: Customer is responsible for return shipping unless the item is defective or incorrect
Return Authorization: Required before any return is sent
Restocking Fee: Up to 20% may apply if return conditions are not met
Final Sale Items: Not eligible for return or refund
Orders fulfilled through third-party suppliers may be subject to additional supplier processing or verification requirements.
For any questions or concerns regarding our Return & Refund Policy, please contact:
