Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, and other secure payment methods at checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers.
Can I modify or cancel my order after placing it?
Please contact us immediately at support@purcellsclothingcompany.com if you need to modify or cancel an order. Once an order has been processed and shipped, modifications are no longer possible, but you may return items in accordance with our Return & Refund Policy.
Shipping & Delivery
Where do you ship?
We ship across the USA and Canada. Shipping options, rates, and delivery times vary by destination and will be calculated at checkout.
How long will it take to receive my order?
Processing typically takes 2–3 business days. Delivery estimates by location:
- Domestic (US) shipping takes 3-7 business days.
- International (Canada) shipping takes 7-21 business days, but may vary due to customs.
Do you offer expedited shipping?
Yes, expedited shipping options are available at checkout for select locations. Rates and estimated delivery times will be displayed before you finalize your order.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also track orders through your account on our website.
What if my package is lost or damaged?
If your order is lost or arrives damaged, contact us at support@purcellsclothingcompany.com within 48 hours of the expected delivery date. We’ll help you file a claim with the carrier and seek resolution.
Are there shipping restrictions?
We cannot ship to P.O. Box addresses. Certain items may also be restricted from air transport under TSA regulations; alternative shipping will be arranged if needed.
Sizing & Fit
How do I find my size?
Each product page includes a detailed size chart. Measure yourself and compare to the chart for the best fit.
What sizes do you offer?
- Women’s Clothing Sizes: XS to 3XL, with extended sizes available.
- Men’s Clothing Sizes: S to 3XL, with extended sizes available.
- Plus Size Clothing: Dedicated plus size collections are available.
Do your clothes run true to size?
Yes, our clothing is designed to fit true to size, though fit may vary by style or brand. Use size charts and customer reviews for guidance.
What if I’m between sizes?
Check product descriptions for fit notes (e.g., “runs small” or “relaxed fit”) or contact customer service for guidance.
Product Care
How should I care for my clothing?
Follow care labels on each item. General guidelines:
- Follow washing temperature recommendations.
- Turn garments inside out before washing.
- Use mild detergent; avoid bleach unless specified.
- Air dry or tumble dry low.
- Iron at appropriate settings if needed.
Can I machine wash all items?
Most items are machine washable. Delicate fabrics may require hand washing or dry cleaning—refer to the care label.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for unworn, unwashed items with original tags and packaging. Sale and final sale items are not eligible.
How do I start a return?
Log into your account, visit order history, or email support@purcellsclothingcompany.com to request return authorization. You’ll receive return instructions and a shipping label if applicable.
Do you offer exchanges?
No. Items must be returned for a refund, after which you can place a new order.
When will I receive my refund?
Refunds are processed within 10 business days of receiving and inspecting your return. Allow extra time for bank processing.
Who pays for return shipping?
If the return is due to our error or a defective product, we cover shipping. Otherwise, return shipping is the customer’s responsibility.
International Orders
Do you ship internationally?
Yes, currently to Canada. Checkout will calculate shipping costs and delivery times.
Will I have to pay customs or duties?
Yes, international orders may incur customs fees or taxes. These are the recipient’s responsibility.
Are prices shown in my local currency?
Yes, pricing adjusts to your location and you’ll be charged in your local currency at checkout.
Product Information
What types of clothing do you sell?
We offer men’s, women’s, and plus size apparel including tops, bottoms, dresses, outerwear, activewear, and accessories.
What materials are used?
Materials include cotton, polyester, rayon, denim, and blends. Check product pages for details.
Do you carry sustainable or eco-friendly options?
Yes, select items use sustainable materials and ethical production practices.
Do you restock sold-out items?
Popular items are restocked periodically. Sign up for restock notifications or contact us for availability.
Account & Privacy
Do I need an account to place an order?
Yes, accounts are required to maintain order integrity and provide full shopping features like order tracking and saved addresses.
How do you protect my personal information?
We use industry-standard security practices. Refer to our Privacy Policy for details.
Contact Us
How can I reach customer service?
Email us at support@purcellsclothingcompany.com.
What are your customer service hours?
Monday–Friday, 9 AM – 5 PM EST. Closed on major holidays.
