Política de reembolso

Effective Date: 05/21/26

1. Return Policy

Purcell's Clothing Company has established a comprehensive return policy to ensure customer satisfaction while maintaining the integrity of our products and fulfillment operations. Customers are afforded an 8-calendar-day return window from the date of delivery, as confirmed by the shipping carrier’s tracking information. In cases where orders are delivered in multiple packages, the return window begins upon receipt of the final package associated with the order. Purcell's Clothing Company may, at its sole discretion, extend the return window during weekends, recognized holidays, or under certain approved circumstances. Any such extension is granted strictly as an exception and does not establish a permanent policy or alteration of these terms.

To qualify for a return, items must remain unworn, unused, unwashed, free from stains, free from odors, free from pet hair, and in the original condition in which they were received, with all original tags securely attached and enclosed in the original packaging, including all accessories and garment bags displaying the SKU label where applicable. A valid proof of purchase, such as the order confirmation or receipt, is required to process any return. Returns initiated without prior authorization will not be accepted, and no refunds will be issued under such circumstances.

Customers wishing to initiate a return must send an email to support@purcellsclothingcompany.com to request authorization, or they may use the return portal on our website. Upon approval, we will provide return instructions and the designated return address for the item.

Approved returns must be shipped to one of the designated return addresses listed below, unless otherwise instructed by our support team:

  • Texas Warehouse Address: 217 Wrangler Drive, Coppell, TX 75019.
  • California Warehouse Address: 17300 Railroad Street, Unit D, City of Industry, CA 91748.
  • Florida Warehouse Address: 8411 N Hamner Ave, 7, Tampa, FL 33604

Purcell's Clothing Company develops, designs, curates, sources, and manufactures products across its various collections. While many products are designed and produced exclusively by Purcell's Clothing Company, others are carefully sourced through trusted domestic and international manufacturing partners who produce merchandise to Purcell's specifications and quality standards. Regardless of where an item is produced, every product is selected, quality reviewed, and sold exclusively under the Purcell's Clothing Company brand. Because Purcell's Clothing Company operates through a network of company-operated and authorized manufacturing and fulfillment facilities throughout the United States and internationally, orders may arrive in multiple packages and at different times depending on production facility location and inventory availability. When applicable, the correct return address will be provided during the return authorization process. Returns sent to incorrect or unauthorized addresses may be rejected, and certain returns or claims may require verification with Purcell's manufacturing or fulfillment facilities before a resolution can be issued.

Return requests must be initiated within the 8-calendar-day return window, and approved returns must be shipped within 8 days of receiving return authorization. Failure to meet these criteria may result in a 20% restocking fee or outright denial of the return.

Shipping and handling charges are non-refundable. Customers are responsible for return shipping costs unless the return is due to an error on our part, such as a shipping mistake or receipt of a defective or incorrect item.

This policy ensures that our discerning clientele receives the authentic luxury experience directly from Purcell's Clothing Company, establishing clear verification standards across our premium production and logistics network.

Order Address Accuracy

Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete. Purcell’s Clothing Company cannot be held responsible for packages shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned to the sender due to an incorrect or undeliverable address, the customer may be responsible for reshipping costs or applicable restocking fees. Refunds may be reduced or denied if the order cannot be successfully delivered due to customer error.

2. Damages & Issues

Upon receiving your order, please inspect it immediately for any defects, damages, or incorrect items. If you find any issues, contact support@purcellsclothingcompany.com promptly and within 48 hours of delivery.

Customers should include the following when reporting an issue:

  • Order number
  • Clear photos of the item
  • Photos of the packaging and shipping label
  • A brief description of the issue

We will evaluate the problem and take appropriate action, which may include a replacement, refund, partial refund, or store credit depending on the circumstances.

Certain claims involving damaged, defective, delayed, missing, or incorrect merchandise may require additional verification with one of Purcell's Clothing Company's manufacturing facilities, fulfillment centers, or shipping carriers before a resolution can be issued. Customers may be asked to cooperate with shipping carrier investigations when packages are reported damaged, missing, or delayed.

Purcell’s Clothing Company is committed to providing a transparent and professional shopping experience for all customers. While we are not responsible for items lost or damaged during transit by the shipping carrier, we will assist customers in initiating claims with the carrier when necessary.

Delivered Package Disputes

If tracking information shows that a package has been successfully delivered to the shipping address provided at checkout, Purcell’s Clothing Company will consider the order fulfilled.

Customers who believe a package was delivered incorrectly must first contact the shipping carrier to initiate a delivery investigation. In certain situations, customers may be required to obtain written confirmation from the shipping carrier verifying that the package was not delivered to the correct address before a replacement or refund can be considered.

Because certain products are manufactured and fulfilled through Purcell's Clothing Company's authorized production and fulfillment network, replacement merchandise or refunds may require additional verification before approval.

For more information, please refer to our Shipping Policy.

3. Exceptions & Non-Returnable Items

Certain items are non-returnable, including perishable items such as food, flowers, and plants; custom products, including special orders and personalized items; personal care items like beauty products; hazardous materials, including flammable liquids and gases; items marked as Final Sale; and gift card purchases. Final Sale items are not eligible for return or refund unless specifically stated otherwise.

Additionally, items from the CAMCO Proud Collection are produced specifically upon order and are therefore not eligible for return or refund.

For hygiene and safety reasons, the following product categories are considered final sale and cannot be returned:

  • Beauty
  • Bodysuits
  • Face Masks
  • Intimates / Lingerie
  • Jewelry
  • Swimwear
  • Wallets
  • Keychains
  • Openpack Wholesale Orders

Items returned in worn, washed, altered, or damaged condition, or without original tags and packaging, may be refused or subject to a restocking fee.

If you are unsure about an item’s eligibility for return, please contact customer support prior to initiating a return request.

Selene Rouge Heels

Selene Rouge Heels are individually made-to-order and are strictly considered Final Sale. They represent the only Final Sale item that may be considered for an exceptional return, the approval of which remains entirely at the discretion of Purcell's Clothing Company. Approved returns for this footwear are not eligible for a full refund; instead, an authorized return will receive only a partial refund representing a fraction of the original purchase price after manufacturing, fulfillment, processing, and related administrative costs have been deducted. The exact amount of any partial refund is determined solely by Purcell's Clothing Company, and all decisions are final.

4. Exchanges

Purcell’s Clothing Company does not process exchanges for any items.

If you would like to obtain a different size, color, or item, you will need to initiate a return for the original item provided it meets the eligibility criteria outlined in this policy. Once your return is approved and processed, you may place a new order for the desired item.

This policy ensures accurate inventory management and consistent quality assurance across our authorized manufacturing and fulfillment facilities.

5. Refunds

Once we receive and inspect your approved return, you will receive an email notification regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for the refund to appear on your bank or credit card statement depending on your financial institution.

In some circumstances, refunds may be issued in the form of store credit or gift card credit when required by operational policies, procedural updates, or fulfillment facility limitations.

If 15 business days have passed since your refund was approved and you have not received it, please contact support@purcellsclothingcompany.com.

Payment Disputes & Chargebacks

Customers contractually agree to contact Purcell’s Clothing Company to resolve any concerns before initiating a chargeback or payment dispute with their bank or credit card provider.

Submitting a fraudulent chargeback after merchandise has been delivered or after a refund has been issued may result in the customer being permanently restricted from placing future orders. Purcell’s Clothing Company reserves the right to provide official delivery confirmation, order records, and communication history to payment processors and financial institutions when responding to disputes.

6. Summary of Return Rules

  • Return Window: 8 calendar days from confirmed delivery
  • Return Window Extensions: May be granted at Purcell's Clothing Company's discretion during weekends, holidays, or approved circumstances.
  • Return Shipping: Customer responsibility unless item is defective or company error.
  • Return Authorization Required.
  • Restocking Fee: Up to 20%.
  • Final Sale Items: Not eligible unless specifically stated.
  • Selene Rouge Heels: Final Sale; approved returns receive only a partial refund if authorized.
  • Manufacturing & Fulfillment: Certain returns may require verification through Purcell's Clothing Company's authorized manufacturing and fulfillment network.

For any questions or concerns regarding our Return & Refund Policy, please contact:

support@purcellsclothingcompany.com