Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, and other secure payment methods at checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers.
Can I modify or cancel my order after placing it?
Please contact us immediately at support@purcellsclothingcompany.com if you need to modify or cancel your order. Once an order has been processed and shipped, we cannot make changes, but you can return items according to our return policy.
Shipping & Delivery
Where do you ship?
We ship to multiple markets worldwide. Shipping options, rates, and delivery times vary by location and will be calculated at checkout based on your destination.
How long will it take to receive my order?
Processing time is typically 1-2 business days. Delivery times vary by location:
• Domestic (US): 3-7 business days
• International: 7-21 business days depending on customs and destination
Do you offer expedited shipping?
Yes, expedited shipping options are available at checkout for select locations. Rates and delivery estimates will be shown before you complete your purchase.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with tracking information. You can also track your order by logging into your account on our website.
What if my package is lost or damaged?
If your package is lost in transit or arrives damaged, please contact us at support@purcellsclothingcompany.com within 48 hours of the expected delivery date. We'll work with you to resolve the issue.
Sizing & Fit
How do I find my size?
Each product page includes a detailed size chart. We recommend measuring yourself and comparing your measurements to our size guide for the best fit. We carry a full range of sizes for men, women, and plus sizes.
What sizes do you offer?
We offer a comprehensive range of sizes to fit every body:
• Women's: XS - 3XL (and extended sizes where available)
• Men's: S - 3XL (and extended sizes where available)
• Plus Size: Dedicated plus size collections with inclusive sizing
Check individual product pages for specific size availability.
Do your clothes run true to size?
Yes, our clothing is designed to fit true to size. However, fit can vary by style and brand. We recommend checking the size chart and product reviews for fit feedback from other customers.
What if I'm between sizes?
If you're between sizes, we recommend checking the product description for fit notes (e.g., "runs small" or "relaxed fit"). You can also reach out to our customer service team for personalized sizing advice based on the specific item.
Product Care
How should I care for my clothing?
Care instructions vary by fabric and garment type. Always check the care label inside each item for specific instructions. General guidelines:
• Follow washing temperature recommendations
• Turn garments inside out before washing
• Use mild detergent and avoid bleach unless specified
• Air dry or tumble dry low as indicated
• Iron on appropriate heat settings if needed
Can I machine wash all items?
Most of our clothing is machine washable, but some delicate items may require hand washing or dry cleaning. Always refer to the care label on each garment for specific instructions.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for unworn, unwashed items with original tags attached. Items must be in their original condition. Sale items and final sale products are not eligible for return.
How do I start a return?
Log into your account and navigate to your order history, or contact us at support@purcellsclothingcompany.com to initiate a return. We'll provide you with return instructions and a prepaid shipping label if applicable.
Do you offer exchanges?
Yes! If you need a different size or color, we're happy to help with exchanges subject to availability. Contact our customer service team to arrange an exchange.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5-7 business days. The refund will be issued to your original payment method. Please allow additional time for your bank to process the credit.
Who pays for return shipping?
Return shipping costs vary by location and reason for return. If the return is due to our error or a defective product, we'll cover the return shipping cost. Otherwise, return shipping is the customer's responsibility.
International Orders
Do you ship internationally?
Yes, we ship to multiple countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
Will I have to pay customs or duties?
International orders may be subject to customs duties, taxes, and fees determined by your country's customs office. These charges are the responsibility of the recipient and are not included in our product or shipping prices.
Are prices shown in my local currency?
Yes, we offer multi-market pricing. Prices will be displayed in your local currency based on your location, and you'll be charged in that currency at checkout.
Product Information
What types of clothing do you sell?
Purcell's Clothing Company is a full-service boutique offering premium men's, women's, and plus size apparel. Our collections include tops, bottoms, dresses, outerwear, activewear, and accessories to suit every style and occasion.
What materials are your products made from?
We carry clothing made from a variety of high-quality materials including cotton, polyester, rayon, denim, and blended fabrics. Specific fabric compositions and care instructions are listed on each product page.
Do you carry sustainable or eco-friendly options?
We're committed to offering quality products and are continually expanding our selection. Check individual product descriptions for information about sustainable materials and ethical production practices.
Do you restock sold-out items?
We regularly restock popular items, but availability varies by style and season. Sign up for restock notifications on product pages, or contact us to inquire about specific items.
Do you offer plus size options?
Yes! We're proud to offer inclusive sizing with dedicated plus size collections for both men and women. We believe everyone deserves access to stylish, well-fitting clothing.
Account & Privacy
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, manage your wishlist, and access your order history more easily.
How do you protect my personal information?
We take your privacy seriously and use industry-standard security measures to protect your data. Review our Privacy Policy for detailed information about how we collect, use, and protect your information.
Contact Us
How can I reach customer service?
You can reach us at support@purcellsclothingcompany.com. We typically respond within 24-48 hours during business days.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM - 5 PM EST. We're closed on major holidays.
Still have questions? Don't hesitate to reach out to our team at support@purcellsclothingcompany.com. We're here to help!
